While HTC confirms shipments are going out everyday, many are without tracking info and are trying to figure out where they stand in the shipping process. HTC has posted a new article on the Vive Blog regarding shipments and trying to clear up some of the confusion as best they can.
When is my Vive shipping?
We first saw reports that a specific area was somehow targeted to be among the first to receive their Vive systems. It was odd, because these individuals were sharing that they hadn’t paid extra to receive their order early and in fact, they hadn’t even ordered among those in the first ten minutes. This begged the question, how are shipments being issued? Is it on a first come first served basis? Initially, the trend appeared to be no and answer across Twitter and customer service were mixed on the topic.
In the latest update from HTC, the company admits that the processing company accidentally processed the first few purchases out of order, but the issue has corrected and are now being shipped depending on when you pre-ordered the Vive.
When will my Vive arrive?
Many of us have a sense of obligation from HTC to receive our shipment within the first minutes, hours, days of the launch period. That’s an exaggeration, but you get the point. Not picking on anyone here, we’re in the same boat.
But so far it’s proven to be a logistical nightmare trying to get orders shipped internationally and even to states where only one or two purchases were made. Again, HTC says they are shipping on a first come, first served basis so this shouldn’t matter, but the community feels like it is a factor. Those that are calling to find out when their Vive order stands should really just rely on the web portal to check on your order. Talking to a person, unless you have a true billing issue, isn’t going to get your Vive shipped any earlier. HTC says your Vive will arrive in the month the confirmation email says it will arrive.
What if I paid extra for express shipping?
Some paid for express shipping when they ordered their Vive, but when the order was processed for some reason the package went an economy route. For those that were part of this blunder, HTC says you will get a refund of the difference returned to your account.
To see a full list of questions HTC addressed, check out the link below and you may also want to check the Vive Blog every other day or so until you receive your Vive for additional updates.
Source: HTC Vive Blog
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